Return Policy

Introduction

At Sunsisetoy, we aim to ensure you are completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our Return Policy below for information on returns and exchanges.

Return Eligibility

1. Time Frame: Items must be returned within 30 days of receipt.
2. Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as final sale
• Gift cards
• Personalized or custom-made items

Return Process

1. Initiate a Return: To start a return, please contact our customer service team at [email protected]. Provide your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back.
3. Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

1. Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
2. Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
3. Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

1. Exchange Policy: If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to product availability.
2. Exchange Process: To initiate an exchange, follow the same steps as for returns. Once the returned item is received and inspected, we will process the exchange.

Damaged or Defective Items

1. Report Issues: If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the defect.
2. Resolution: We will work with you to resolve the issue by providing a replacement or refund.

Contact Us

If you have any questions about our Return Policy, please contact us:

Thank you for shopping with Sunsisetoy. We appreciate your business and strive to provide a positive shopping experience.